Terms and conditions
Who we are — Quads Experience is operated by Jan Hulsmans, Monthino das Canas, CCI 167 Nave, 8550-422 Monchique, NIF 297944100. We are a registered tourist entertainment operator (RNAAT 1211/2024).
Bookings — You can book online, by phone or by WhatsApp. Your booking is confirmed once you receive a confirmation from us. Tours are only run with a prior booking.
Prices and payment — Prices are per quad: €135 with one rider, €225 with a passenger. All prices include VAT. without booking fee. The price includes a guide, helmet, insurance, fuel, drinking water and lunch. Pickup is optional and charged separately. You can pay online by card when you book, or in cash to your guide on the day.
Cancellation by you — You can cancel by phone up to 24 hours before the start of your tour for a full refund or credit. If you cancel later, or don’t show up, the full price is charged.
Cancellation or changes by us — We may cancel a tour if the weather or other circumstances make it unsafe. In that case, you get a full refund or credit. If a quad breaks down during the tour, we arrange a replacement.
Who can take part — Drivers must be 18 or over and hold a valid car driving licence. Passengers must be at least 7 years old and 1.20 m tall. The maximum weight per quad is 185 kg. The tour is not recommended for people with neck or serious back problems, or during pregnancy. It is your responsibility to tell us about any condition that may affect your safety.
Safety during the tour — Helmets are compulsory. Please follow your guide’s instructions at all times and stay with the group. Your guide may refuse or stop participation if it is unsafe for you or others. In that case, no refund is given.
Insurance — Every tour includes personal accident insurance and third-party liability insurance, as required for registered tourist entertainment operators in Portugal.
Damage — [Wacht op Jan, zie hieronder]
Personal belongings — We are not responsible for loss of or damage to personal belongings during the tour.
Complaints — Not happy with something? Please tell us first, we’d like to put it right. You can also use the official complaints book (Livro de Reclamações), on paper at our starting point or online at livroreclamacoes.pt. In case of a dispute, you can contact the consumer dispute resolution centre for the Algarve: CIMAAL (Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve), consumoalgarve.pt.
Applicable law — These terms are governed by Portuguese law.